Return

Return Policy

Return of goods of proper quality

If the product of good quality for some reason did not fit, you can immediately return it to the courier, or do it within 14 calendar days after delivery. The return of goods of good quality is possible if its presentation (factory packaging, seals, labels), equipment and consumer properties are preserved.

Return of goods of inadequate quality

In some cases, the buyer can return the product of inadequate quality and demand a refund of the money paid within the warranty period (1 year), the expiration date, or, if such a period has not been established, within a reasonable time not exceeding two years. The buyer can also demand replacement of goods of inadequate quality or elimination of defects.
In order to make a return, the following documents are required: an application for a return with a signature, a sales or cash receipt, an identity document. In this case, the buyer is compensated for the cost of the goods and delivery.

Warranty

Refund conditions

The return of goods is made on the basis of a written request from the buyer. In order to make a return, the following documents are required: an application for a return with a signature, a sales or cash receipt, an identity document.
Return of goods of good quality is carried out by the buyer himself and at his expense at 630017 Novosibirsk, st. Military, 133 or at the address previously agreed with the company manager.
The return of goods is processed on weekdays from 9-00 to 18-00 at the sales office.
When the buyer returns the goods of good quality, an act on the return of the goods is drawn up, which indicates:

  • the full company name of the seller;
  • surname, name, patronymic and passport details of the buyer;
  • Name of product;
  • reason for returning the goods;
  • date of transfer of goods;
  • the amount to be returned;
  • the signatures of the seller and the buyer.

Refund methods

Refunds for the order are carried out in the same way as the payment was made.

Post-warranty service

Product warranty period: 1 year.

For all products, a post-warranty service is provided on a paid basis.

If you have any problems with the product, write to us at  madeinsiberia@inbox.ru